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2021 ABLE spring virtual series

Recover and Rebuild: Helping Canadians build financial security during the pandemic and beyond

The 2021 ABLE Financial Empowerment (FE) virtual series is a collection of online financial empowerment events designed to provide frontline FE practitioners, FE stakeholders, government, policy-makers and academics with knowledge, tools, resources and insights on financial topics to help struggling Canadians build financial resilience through the pandemic and recovery.  

The spring virtual series features presentations and interactive discussions for frontline practitioners. The fall virtual series showcases relevant topics for post-pandemic financial empowerment and is geared for people from all sectors working to mobilize financial empowerment solutions to tackle poverty in Canada.

Planning is in progress and some dates are not yet confirmed. Please join the ABLE mailing list to receive notifications and stay up-to-date.


Spring virtual series


  • May 19, 2021 – 1:00 PM EDT

    Self-care for frontline practitioners: Challenges and Strategies

    As practitioners continue to deliver important client-centred services during the COVID-19 pandemic, this can be accompanied by feelings of burnout or compassion fatigue. It can be helpful to establish or renew your practice of self-care, fostering your own physical and mental health during trying times. 

      Speaker: Rebecca Higgins, Mental Health Educator

      View webinar recording

      Download slide deck


  • May 27, 2021 – 1:00 PM EDT

    Connect and Share: Self-care strategies

    Join us for an interactive session aimed at helping you manage your self-care and work-life balance. As our first in a brief series of online, interactive sessions, you are invited to join your fellow frontline financial empowerment practitioners as we collectively reflect on a year of remote and socially distanced service delivery. Plan to meet, network, and share tips and strategies for finding balance, through small breakout-group discussions. See you there!

    Download the slide deck and action plan worksheets


  • June 9, 2021 – 1:00 PM EDT

    Virtual one-on-one client support: Learnings from the pandemic year

    The COVID-19 pandemic is challenging many practitioners to find ways to offer one-on-one financial help without meeting face-to-face. In this one-hour webinar, learn how practitioners are delivering remote financial coaching and triage support to financially vulnerable individuals. Speakers, Millie Acuna from SEED Winnipeg, Suzanne Walker from Carya (formerly Calgary Family Services) and Elise Nussbaum from Neighbourhood Trust, NYC will share how they’ve adapted their programs over the last year by using technology to provide client-centred support.

    Speakers: Mullie Acuna, Suzanne Walker and Elise Nussbaum

    View webinar recording

    Download handouts and slide deck


  • June 17, 2021 – 1:00 PM EDT

    Connect and Share: Tax time debrief

    Join us for an interactive session offering space to discuss the recent tax season. How did it go? What insights do you have from your experience this tax season?  What questions do you have for other practitioners? Please bring your thoughts and questions with you as we take an in-depth look into practitioner experiences this tax season with the aim of sharing experiences and collecting input to feed back to the Canada Revenue Agency (CRA). Participants are encouraged to join with video cameras on.

     Download slide deck and additional resources


  • June 21, 2021 – 1:00 PM EDT

    Workshop: Beyond bubble baths – Self-care in a pandemic

    This workshop will engage frontline practitioners in a conversation about self-care, what this means, who this is for and how it can be a function of privilege. Participants will be encouraged to think beyond a ‘micro-focused’ interpretation of self-care, and understand how community care and wellness impact our individual experiences. Participants will leave with an increased understanding of wholistic wellness and how this can help frontline workers/practitioners move through compassion fatigue and burnout. Participants are encouraged to join with video cameras on.

     Download slide deck and additional resources


  • June 23, 2021 – 1:00 PM EDT

    Steps to building more equitable and inclusive programs – A conversation with SEED Winnipeg

    A renewed focus on systemic racism has highlighted the imperative to foster greater diversity, equity, and inclusion within the financial empowerment space. Join us in this one-hour webinar where, Lisa Forbes and Louise Simbandumwe will share some of the steps they have taken at SEED Winnipeg to do just that. Learn how community engagement and data collection can drive changes in human resource policies and practices, partnership development and program design. 

    This webinar is suitable for frontline practitioners, program managers and senior leaders interested in integrating diversity, equity and inclusion in program delivery. 

    View webinar recording

      Download handouts and slide deck


  • June 24, 2021 – 1:00 PM EDT

    Workshop: Visualizing experiences – Using journey maps to reveal pain points and opportunities  

    Journey maps are human-centred tools that help visualize the highs and lows experienced by clients as they navigate complex services and systems. By gathering detailed stories and metrics and mapping them sequentially, journey maps help capture a client’s engagement with a service in order to uncover pain points, and opportunities for improvement. Visualizing client experiences can help service providers empathize with clients and glean an understanding of the situational context, as well as benefit evaluation practices. Take part in this interactive workshop where you will practice creating journey maps! Participants are encouraged to join with video cameras on.

    Speakers: Allison Meserve and Nirupa Varatharasan

    Download handout and slide deck



Fall virtual series

  • Save the dates: November 10, 18, 23

    Details on each days’ sessions and speakers coming soon

The 2021 ABLE virtual series is hosted by Prosper Canada on behalf of the ABLE Steering Committee


Please direct inquiries to Elodie Young at [email protected]